Where to Find Us

Striving to provide a professional, courteous experience to anyone in need of IT services. 

Located in multiple locations, we provide the framework and endless support to all UMASS community. 

Got a question about IT service or need support? We have several ways you can get in touch with us, from self-service to contacting Help Desk directly, you'll find what you need below.

Self-service

We recommend browsing the “How Do I” section for answers to common questions. If you are unable to find the answers you need, you are able to submit a ticket or get in touch via the Help Desk Portal.

Walk-in locations:

Due to the current Covid-19 Pandemic, our walk-in locations are closed at this time. For assistance please enter a ticket in our self-service portal or send an email to Helpdesk@umassmed.edu. For emergencies, please call us at 508-856-8643.

Hours of Operation:

Monday - Friday 
Walk-In Locations: 7:30am - 5:30pm 
Phone Support: 7:30am - 5:30pm

Phone: 508-856-8643
Email: helpdesk@umassmed.edu

Note: We aim to reply to emails within one working day. If your query is of an urgent nature, you may wish to call us.