Who We Are

We boost technology for your success!

Partnership of Purpose          

Develop and strengthen our partnerships within the UMass community to enable us to create more effective systems that help foster collaboration within the community. Improve Customer Satisfaction by listening to our customers’ needs and expectations (IT Survey) and through proactive communication and increased knowledge of our partners’ needs.

Timely Engagement  

Create efficiency in our systems and introduce methods that will allow us to provide solutions that are quicker to implement, more cost effective, and able to increase productivity for the UMass community. Introduce the Agile development methodology to all groups in IT, providing more rapid solutions to a wider group of customers.

Application of modern Technical Solutions

Expand and improve our customer’s ability to be self-sufficient using technology solutions

Introduce the Agile development methodology to all groups in IT, providing more rapid solutions to a wider group of customers

Spirit of Innovation

Empower members of the community to get the most out of UMass technology by providing training and support in a manner that is easy to use and timely. We are dedicated to develop IT services commensurate to the awards-winning UMass Chan's research capabilities.